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Logitech opens support page for webcams broken in Windows 10 Creators Update

The Creators Update launched yesterday, to those who were willing to go out and download it manually. In the brief window of time since, we’ve already received some reports that Logitech webcams have been running into issues with it. Mainly the issues seem to be pertaining to the BRIO models.

Thankfully, the fix is pretty simple – and the folks at Logitech set up a webpage on their support site specifically to helping people solve the problem. Here are the steps for fixing it, as outlined by their support:

  1. In Device Manager, right-click on BRIO/UNKNOWN device with the yellow exclamation icon, then select Update Software.
  2. In the Update dialog select “Let me pick from a list..”, then click Next.
  3. Check “Show compatible hardware” (if not checked), and select USB Video Device (not Logitech BRIO) from the list.
  4. Click Next.
    NOTE: If a list of categories is shown instead, select Imaging Devices, then USB Video Device.

The process shouldn’t be that alien to anybody who’s meddled with the Device Manager before and the given instructions did a good job of walking a novice through the process. Hopefully, if a fix for the problem doesn’t come out of Microsoft soon, this page will keep your webcams in working order for the time being.

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Did your camera break down because of the Creators Update?