Microsoft’s attempt at conventional laptop devices in the Surface Laptop 3 is a relative success for the company, as quarterly earnings mark an additional billion-dollar revenue bump for the business.
However, after three years of steady refinement and improvement in the category sector, Microsoft may be in dire need of tweaks to its quality control processes as users of its Surface Laptop 3 model are reporting issues of “cracking” screens as of late.
Brought to our attention by Rafael Rivera on Twitter, it seems Reddit threads within the Microsoft and Surface communities are filling up with complaints about Surface Laptop 3 screens cracking.
Bunch of reports coming in of spontaneously cracking Surface Laptop 3 screens. No warranty coverage or acknowledgement yet.😯
— Rafael Rivera (@WithinRafael) February 16, 2020
As of now, there hasn’t been an official word from Microsoft regarding warranties, recalls or replacement procedures. Victims in the Reddit threads are filling them in with anecdotal experiences ranging from having the whole computer comp’d to arguing for extended warranties. There doesn’t appear to be a clear method to addressing the issue with Microsoft right now, but we’ll update if things change.