Microsoft has acknowledged another issue affecting its new Xbox Wireless Controller that launched alongside the company’s Xbox Series X|S consoles. The first issue that Microsoft is still tracking is the random disconnects that are affecting some gamers on Xbox Series X|S and Xbox One consoles, but the company is now investigating some cases where some buttons on the new Xbox Wireless Controllers become unresponsive.
In a video shared by The Loadout (via Windows Central), YouTuber Jake showed the Y button on its new Xbox Wireless Controller failing to register every input in the Xbox Accessories app. Many people who commented on the video said that they’ve been encountering similar issues with some ABXY buttons becoming unresponsive.
A Microsoft spokesperson told The Loadout that the company is working on a fix, though the statement doesn’t make it clear if this is a hardware or software problem:
“At Microsoft, we put all of our products through rigorous quality assurance testing and are committed to providing customers with an unparalleled gaming experience,” they say in a statement. “We are aware some players may be experiencing unresponsiveness with their new Xbox Wireless Controllers and our teams are actively working on a solution. For the best experience, we encourage customers to visit Xbox Support for assistance.”
Compared to the previous Xbox One controller, Microsoft's new Xbox Wireless Controller brought very minor changes including a slightly smaller size, better grips, and a new Share button. It's unfortunate to see the refined controller being affected by reliability issues, but to be fair, Sony and Nintendo are also having issues with their PlayStation 5 and Nintendo Switch controllers, with Nintendo actually being sued over Joy-Con drift problems.