Microsoft has released a slightly redesigned Xbox Wireless Controller alongside its new Xbox Series X|S consoles back in November, but this new controller is apparently not working perfectly with Xbox consoles and Windows PCs. Indeed, customers have been discussing disconnections issues on a 40 pages thread on Microsoft’s Community website, and the company also acknowledged some problems on an online FAQ.
"We are aware some players may be experiencing disconnects with their new Xbox Wireless Controllers and our teams are actively working on a solution to be included in a future update,” a company spokesperson told The Verge. The company listed three separate issues with the new Xbox Wireless controller on the online FAQ:
- Some users may be experiencing frequent disconnects when using the new controller on Xbox Series X|S consoles, and the issues may appear more frequently when using the new controllers on Xbox One consoles.
- On Windows 10 PCs, Some users are experiencing no button input in games when the new Xbox Controller is connected via Bluetooth
- The new Xbox Controller may also not work with various PC games on Steam
Microsoft recommends installing the latest firmware updates through the Xbox Accessories app to prevent the disconnection issues, but an upcoming Xbox OS update should improve things on consoles. On Windows 10, Microsoft also recommends installing the latest patches in addition to the controller firmware updates. The compatibility issues with select Steam games can also be fixed by installing a beta version of Steam.
According to user reports on Microsoft’s Community website, the disconnection issues may only appear in select games such as Assassin’s Creed Valhalla, though your mileage may vary. I personally didn't have any issues with the new Xbox Controller so far, and I have used the one I have for many hours on Xbox Series X, Series S, and my Windows 10 PC. Still, let us know in the comments if you've encountered any problems with the new Xbox Wireless Controller so far.