The release of Cyberpunk 2077 is turning into a disaster for CD Projekt Red, with the company announcing this morning that the game has been temporarily removed from Sony’s PlayStation Store. The developer is “working hard” to bring back the game to Sony’s platform as soon as possible, but in the meantime, Sony will offer full refunds to all PlayStation gamers who submit a request on this page.
"Following our discussion with PlayStation, a decision was made to temporarily suspend digital distribution of Cyberpunk 2077 on PlayStation Store. You can still buy physical versions of the game in brick and mortar stores and online. All purchased digital and physical copies of the game will continue to receive support and updates as we continue to improve your experience.
According to our knowledge, starting today, everyone who is not willing to wait for updates and wants to refund their digital copy of the game, can do so by submitting a request at https://www.playstation.com/cyberpunk-2077-refunds/."
It’s safe to say that CD Projekt Red completely botched the release of a game that was the subject of an extraordinary level of hype in recent years. If the PC version of the game received excellent reviews, journalists were not allowed to include their own video footage, and CD Projekt Red reportedly sent review codes for the console versions of Cyberpunk 2077 just a day before the game’s release.
No one expected the game to run this bad on base PlayStation 4 and Xbox One consoles, and CD Projekt Red previously apologized and promised to fix the game with two big patches coming in January and February. It’s clear that Cyberpunk 2077 probably needed at least 3 more months in the oven, and the game now being removed from the PlayStation Store is going to severely tarnish the reputation of a company that used to be praised for its immersive action RPG titles such as The Witcher 3.
NOW is the time to actually buy cyberpunk, while the bugs are still hot and hilarious, not refund it! cherish this pic.twitter.com/CSEmyKmrQl
— Gene Park (@GenePark) December 17, 2020
CD Projekt Red has a marketing deal with Xbox for Cyberpunk 2077, and it remains to be seen if Microsoft will follow Sony's footsteps and also remove the game from its Xbox Store. “We are not in such discussions with Microsoft at the moment,” CD Projket Red's Chief Executive Adam Kicinski said in a statement to Reuters. A recent technical analysis from Digital Foundry revealed that the base Xbox One version of the game was even worse than the base PlayStation 4 version, though the game runs better on Xbox One X and even more so on Xbox Series X and Xbox Series S consoles.
As of today, PlayStation gamers who bought the game can continue to play it and wait for upcoming patches, but the damage is done and the CD Projekt Red stock has already taken a huge hit since the release of the game. The developer previously announced that over 8 million gamers had pre-ordered the game, with 41% of players doing so on consoles. It remains to be seen if many PlayStation gamers are going to ask for a refund, but this is already a terrible succession of events for what should have been a great celebration for one of Europe's biggest video games companies.