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UC4 Software Introduces Next Generation Service Level Management

UC4, the world’s largest, independent IT automation software company, today announced UC4 Service Level Governor, a proactive management, monitoring and reporting tool enabling the delivery of service level commitments on time, every time, automatically. UC4 Service Level Governor takes ONE Automation, the enterprise-wide approach that intelligently integrates the automation of business processes, applications and IT infrastructure onto one platform, to the next step. It does this by automating decisions and enabling seamless operation of dynamic cloud and virtual architectures.

Christian Plaichner
Current service level management offerings are built for static, physical IT architectures. They are simple, backward-looking tools that report on Service Level Agreement (SLA) performance after SLAs have been breached. UC4 Service Level Governor is built for today’s dynamic virtual and cloud-based architectures aligning business with IT services. By tracking multiple tasks, intelligently synthesizing, evaluating and applying policies and rules to identify event patterns that could impact service delivery, UC4 Service Level Governor automatically orchestrates immediate remedial action to resolve issues, before they become critical, ensuring all SLAs are prioritised and met.

UC4 Service Level Governor is designed to:

Improve quality of service by orchestrating across three layers (business, process and application infrastructure) instead of one
Proactively manage SLAs in real-time
Provide real-time visibility into SLA management
Lower operating costs by meeting quality requirements and delivering promised services on time, reducing business performance degradation and penalties incurred by missed SLAs
Improve infrastructure utilisation and workload throughput by marrying process requirements with dynamic infrastructure in real-time
“UC4 Service Level Governor takes us one step closer to completing our ONE Automation vision by providing tools to automate both tasks and decisions throughout the complex event process,” said Jason Liu, CEO of UC4. “Our approach makes current, backward-looking monitoring tools obsolete as we provide an intelligent forward looking service level management solution. Welcome to a new age; yesterday, you knew what you missed – today, you know what you’ll deliver.”

UC4 Service Level Governor solution overview:

Easy to use SLA management user interface
Define SLA Rules for Process Flows and Events
Manage SLAs based on delivery time and costs
Alert early and react predictively and automatically to avoid delays and costs
Real-time Dashboard for SLA Monitoring
Full visibility of SLA-critical jobs in real time
Full visibility of current and predicted SLA costs
Predictive forecasting for completion time and associated SLA costs
Role-based real-time view of SLAs
SLA Reporting and Advanced Analytics
Detailed analysis of dependencies
Costs for breached SLAs and/or costs to fix the problem
Seek patterns to prevent future SLA breaches