TGI Fridays to use Dell Windows tablets to “reinvent customer experience”

TGI Fridays

TGI Fridays Inc, a large restaurant chain operating globally, is purchasing over 2,000 Dell Venue 8 Windows tablets and will roll them out to a number of branches across the US following a successful pilot scheme in Texas and Minnesota.

Running Oracle’s MICROS Restaurant Enterprise Solution (RES) 5.4, the tablets allow waiters to collect multiple orders with ease and offer customers a new experience, one that is perhaps even more enjoyable than before. Much of the software and hardware used in the catering industry is confusing and proprietary, but these tablets can be put to a myriad of different uses with relative ease, including queue management and inventory, handling all different aspects of running a restaurant.

Dell Venue 8 Pro

Tracey Issel, general manager of Worldwide Retail, Consumer Goods, Hospitality and Travel for Microsoft stated, 

“TGI Fridays is rethinking how technology can lead to restaurant innovation. We are helping it change the way food orders are processed and wait staff and managers do their jobs, reinventing the customer experience, one restaurant at a time.”

With a proven ability to improve table wait time and streamline the process of running a successful eatery, it is likely that many other such firms will follow TGI Friday’s lead in this area, something which can only benefit the consumer.

Does the technology used in ordering impact your eating experience? Let us know in the comments below.

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