Skype for Business gets new Online Call Analytics, more

Over the past six months, Microsoft has been hard at work attempting to make Skype for Business a great communications platform for Office 365 customers. Among the Skype, teams highlighted efforts is the services PSTN conferencing expanded to more than 90 countries (with dial-out to 180 countries), and a Skype for Business client was also released on MacOS.

However, if you were wondering what the Office team has been up to this year, corporate vice president for Office 365 Marketing Ron Markezich just made several announcements on the Office blog this morning: new features in Skype for Business Cloud PBX, online call analytics for IT admins as well as some new partner solutions. All these announcements aim to "advance our goal of putting communication at the heart of productivity with Skype," explained the exec. Here are the details below:

  • Availability of Auto Attendant and Call Queues, two new calling features in Skype for Business Cloud PBX.
  • Preview of the new Skype for Business Call Analytics dashboard, which provides IT admins with greater visibility to identify and address call issues.
  • New meeting room solutions from our partners, including Polycom RealConnect for Office 365, which enables customers to connect existing video conferencing devices to Skype for Business Online meetings; and the new Crestron SR for Skype Room Systems, which seamlessly integrates with the Crestron control and AV systems.
  • Availability of Enghouse Interactive’s TouchPoint Attendant, the first attendant console for Skype for Business Online.

In addition to these new capabilities and partner solutions, Markezich also highlighted that the communication platform reached new milestones last year. "People around the globe conduct over one billion meetings per year on the Skype network, and usage of Skype for Business Online has doubled in the last year," he explained.

The exec will also deliver a keynote at the Enterprise Connect conference that kicked off today in Orlando. If you're interested, you can watch the live stream on Wednesday, March 29 at 10 AM EDT and discover how Skype for Business is helping Office 365 customers accomplish their digital transformation.

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