Samsung launches a self-repair program for Galaxy S20, S21, Tab S7+

Samsung is launching a self-repair program for the popular Galaxy S20, S21, and Galaxy Tab S7 products. Beginning this summer, Samsung hopes the program can offer customers a more convenient and accessible way to prolong the use of their devices.

As part of this program, Samsung is partnering with iFixit, and Galaxy owners with the previously mentioned devices will be able to buy genuine device parts, repair tools, and enjoy intuitive, visual, step-by-step repair guides. More information is coming soon, but Samsung says Galaxy device owners will be able to replace parts like display assemblies, back glass, and charging ports. All of the returned parts will go back to Samsung for recycling. Support for additional models under the self-repair program will be coming soon, too.

“At Samsung, we’re creating more ways for consumers to extend the lifespan of our products with premium care experiences,” said Ramon Gregory, Senior Vice President of Customer Care at Samsung Electronics America. “Availability of self-repair will provide our consumers the convenience and more options for sustainable solutions.”

Samsung launches a self-repair program for Galaxy S20, S21, Tab S7+ - OnMSFT.com - March 31, 2022

Samsung isn't the only company to recently launching a self-repair program. Back in November of 2021, Apple announced a Self Service Repair Program, which lets tech-savvy folks complete repairs on iPhone 12 and iPhone 13, and M1 Mac models. Though it's not a consumer program, Microsoft also partnered up with iFixit back in December. This was to allow repair technicians to buy official Surface repair tools, with the goal of making Surfac repairs faster and easier.

On the consumer side, Microsoft said back in October of 2021 that a third-party organization would study the environmental and social impacts of increasing consumers’ options to repair their devices. It also has taken steps to make Surface devices somewhat repairable with the replaceable SSDs in the Surface Laptop Studio, Surface Pro 8, and Surface Laptop 4, or the all-plastic Surface Laptop SE.

A lot of these policy changes from big tech giants might have to do with new U.S. regulations. Under a recent executive order, U.S. President Joe Biden includes the right to repair. At the time when he signed it, he mentioned Microsoft and Apple by name.

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