Microsoft has acknowledged an issue with its Outlook.com webmail, with many users being unable to log into their outlook.com, live.com or hotmail.com mailboxes. If you’re affected, you may encounter the following message: “There was an issue looking up your account. Tap Next to try again.”
We're investigating an issue in which some users may be unable to access their https://t.co/ZUfyjsZv4k, https://t.co/dK4dtmrPhL or https://t.co/GE0RkePwEO mailboxes. Additional details can be found at https://t.co/nEuSQaJn6B.
— Microsoft 365 Status (@MSFT365Status) December 19, 2019
According to data from Downdetector, the issue seems to be mostly affecting users in Europe and the US. We currently don’t have any issues logging into our own Outlook.com email inboxes, so your mileage may vary.
On its Service Health website, Microsoft currently indicates that it has taken some measures to restore the service. “Our analysis indicates that a portion of infrastructure responsible for authentication appears to be operating in a degraded state. We’re removing the affected systems from rotation and rerouting the impacted traffic to mitigate impact,” the company explained.
We invite you to bookmark this page for additional updates from Microsoft, but we’ll also update this post once Outlook.com is fully restored.
Update 10:20 AM PT: Outlook.com is now back up and running according to Microsoft. “We redirected the impacted traffic to alternate systems and confirmed that service has been restored,” the company indicated on Twitter.