Across most major phone carriers like Verizon, AT&T, and T-Mobile, Nokia has earned high levels of consumer satisfaction. Nokia has been offering Microsoft’s Windows Phone platform to its customers and perhaps this is the reason why Nokia has achieved such a high rating among consumers.
A survey, conducted by Amplified Analytics, collected data from 142,369 online customers service reviews that were published before March 30th of 2013. The data found that smartphone users reported satisfaction for Nokia about 21% above average on most carriers. We say most carriers because Sprint has yet to offer a Nokia smartphone. We’d imagine that satisfaction for Nokia would be above average on Sprint as well.
The survey polled users who owned various devices from various carriers, including Apple, Blackberry, HTC, Motorola, Nokia, and Samsung. These companies were compared to the major carriers out there, such as Sprint, AT&T, Verizon, and T-Mobile. With Microsoft’s Windows Phone offering on Nokia, it comes as no surprise that Nokia would be a pleaser.
Nokia has been in the news a bit lately, revealing that the company has sold 5.6 million Windows Phone powered Lumia devices during the company’s first quarter of 2013. Nokia is also planning on holding a press conference in London on May 14th to potentially talk about the company’s future Lumia line of Windows Phone handsets.Nokia, Windows Phone