Microsoft's smooth PC operator listens to complaints on Twitter

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Nick Hodge is a hired geek. And despite working for Microsoft for three years, he's never worn a tie and rarely turns up to the company's Australian offices in North Ryde.

Instead, he sits at home in Sydney's Inner West "listening" to people twittering about the tech giant - whether it be problems or making development suggestions on new software such as Internet Explorer 9...

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