At Inspire 2017 today, Microsoft is highlighting how it will help its partners sell more Surface devices. Indeed, thanks to new Services and Support opportunities, and new Surface Reseller Alliance opportunities, Microsoft is hoping that it can help partners and customers get more value out of Surface.
As part of the new Services and Support opportunities, Microsoft will be partnering with IBM Technology Support Services. This will enhance Microsoft’s Complete extended warranty offerings and help deliver technology services and support for Surface devices. The new Services and Support opportunities will be rolling out starting July 15th in the US and Canada, and in other Surface markets online soon.
Secondly, with the Surface Reseller Alliance, Microsoft is helping reseller partners have the latest information in training, set up and transactional assistance. Surface Reseller Alliance will provide Surface partners easy access to product information, training, marketing support materials, end-customer assistance. Though it is currently in preview via Surface Drumbeat, you can learn more about Surface Reseller Alliance by reading below.
The Surface Reseller Alliance training program includes a revamped online portal with training modules, live webinars for newly launched Surface products, and will provide incentives for partner sellers to complete training curriculum. We’re also ramping up our marketing support by making significant investments in lead generation, providing assets, guidelines and assistance to help partners create fantastic marketing collateral and web experiences wherever Surface is sold.
Microsoft also announced that next business day replacement and next business day onsite support services will also become available for new and existing customers who have a Microsoft Complete extended service plan. In addition, the company shared that its Surface as a Service program has grown to over 50 partners in 15 markets worldwide. Lastly, the Surface Hub Value Added Distributor Program has also grown to over 500 partners and now accounts for 15% of Surface Hub sales worldwide.