Microsoft takes to Twitter to help users with Windows Update issues

Yesterday, Microsoft leveraged its reoccurring monthly PC release, “Patch Tuesday,” to issue updates KB3147458 and KB3147461 to Windows 10 PCs, bringing them to build 10586.218. While this latest cumulative update only brought several bug fixes and improvements to Windows 10 users, these kind of updates are not always smooth installs for everyone. Microsoft seems to be aware of that, as a report from Infoworld explains, Microsoft engineer John Wink was on the deck yesterday to help users troubleshoot problems with this latest Windows 10 build.

Wink appears to have started his efforts in March, and he currently maintains a ubiquitous presence on Twitter, the Microsoft Answers forum and Technet. He looks to be doing great work according to the report:

Wink is bound to become overwhelmed in the next couple of days, as the volume of questions and complaints undoubtedly mounts. It’s a Herculean task — cleaning out the Win10 update stables — but he’s tackling the problem head-on. And I must say that every answer I’ve seen from Wink has been spot on.

However, Wink is actually not the only Microsoft employee to be ready to help the Windows 10 community: if you’re a Windows Insider, we strongly encourage you to follow Gabe Aul as well as the official Windows Insider Twitter accounts. As dealing with Insider builds can sometimes be confusing, both accounts are a great source of information while also listening to the community on Twitter. However, we could also mention other Microsoft employees such as Jen Gentleman (active on both Twitter and Reddit) and Jason “NorthFaceHiker” (active on Twitter and Microsoft Answers Forum) who are both very helpful resources for your various Windows 10 queries.

We’re now in the “Windows as a Service era”, and it means that Microsoft is building Windows 10 with the help of its users. That’s also why all Windows 10 users will soon get an improved Feedback Hub that will open the way for more conversations between Windows Insiders and Microsoft engineers. Do you like what Microsoft is doing for the Windows 10 community? Please tell us about it in the comments.

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Do you think Microsoft is listening to the Windows 10 community?