A new way to keep up to date with all of your customers is now available for Microsoft Outlook. The Outlook Customer Manager is rolling out today for Office 365 Business Premium First Release customers and is built into Outlook without the need of installing more programs or connectors.
The Outlook Customer Manager automatically collects all of your customer call logs, emails, communications, bookings, notes, and tasks together in a convenient list on the side of your Outlook. You can even enable to share it across your business employees which is an invaluable feature for providing customer support with multiple connections.
The Customer Manager is aimed at smaller businesses who could use Customer Relations Management (CRM) tools, but aren’t able or willing to pay, or simply don’t need, a full range solution like Dynamics 365.
The feature is also available for mobile but only on iOS for now. The Microsoft blog post released mentions that they will be rolling it out across other platforms as it develops.
Further reading: Business communication, Email, Microsoft, Outlook