Microsoft refunding some EA Access subscribers due to double charge

1 min. read

Published on February 16, 2018

published on February 16, 2018

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According to a report from Venture Beat, Microsoft mistakingly double charged some people for EA Access and will be issuing refunds. The company has set up a website for the issue and is also emailing subscribers about the impending refunds.

This problem is apparently not widespread and is rather the results of a bug in the system. Subscribers who are worried are being urged to visit Microsoft’s website, check on their subscription status, and agree to have the money returned to original payment method or Microsoft account. A message on this page makes the situation clear.

“We identified a number of Microsoft accounts that are due a refund for overlapping subscriptions…This occurred if you purchased a new subscription that overlapped with one you already had.”

Some people have reported getting a $10 store credit along with their refund, so be sure to check your statements to see if you were impacted by the double charge.

Radu Tyrsina

Radu Tyrsina has been a Windows fan ever since he got his first PC, a Pentium III (a monster at that time). For most of the kids of his age, the Internet was an amazing way to play and communicate with others, but he was deeply impressed by the flow of information and how easily you can find anything on the web. Prior to founding Windows Report, this particular curiosity about digital content enabled him to grow a number of sites that helped hundreds of millions reach faster the answer they're looking for.