Earlier this week, Microsoft announced that it is making its productivity suite Office for iPad, iPhones, and Android free. Office was always free on the iPad, however, it didn’t offer many features, including several basic operations like the ability to create or edit a document. For that, a user needed an Office 365 subscription which Microsoft sells separately. With this week’s announcement, the company no longer asks users for an Office 365 subscription for the said features.
But that raises an important question. What if you had bought an Office 365 subscription to avail those features? Doesn’t it sound little unfair now that everyone is able to use those features for free? Well, not really. An Office 365 subscription is still required to unlock advanced features like “tracking and reviewing changes in Word, customizing Pivot Tables in Excel, and checking your speaker notes while you present in PowerPoint”. You also get 1TB of OneDrive storage and 60 minutes of free Skype calling all across the globe.
But if that isn’t why you bought the Office 365 subscription, you will be delighted to know that the company is now happy to refund you some cash. However, depending on where you have purchased the Office 365 subscription, the procedure may vary.
For instance, if you purchased your Office 365 subscription from Apple via your iPad, you need to contact iTunes Store Support for assistance.
If you purchased your Office 365 subscription from Microsoft or a reseller other than Apple, follow the below steps:
- You can cancel your Office 365 subscription and receive a pro-rated refund of any unused remaining days between the date of cancelation and the date that your Office 365 subscription ends.
- You’re eligible for a refund if you meet the following requirements: You purchased an Office 365 Home or Office 365 Personal subscription on or after March 27, 2014 (when Office for iPad was made available) and activated before November 6, 2014 (when these changes were announced), You cancel your Office 365 subscription and request your pro-rated refund by January 31, 2015,
In order to request a refund, contact a Microsoft Accounts and Billing agent.
- Keep in mind these important details about refunds: It may take six to eight weeks for you to receive your refund. If you have more than one Office 365 subscription, you must make one refund request for all your subscriptions at the same time. You may be asked to provide proof-of-purchase documentation. Trials and free subscriptions are not eligible for a refund. Microsoft reserves the right to deny any refund request that it deems to be fraudulent.