Microsoft is looking into freezing issues caused by Windows 10 Anniversary Update

Microsoft recently rolled out the Windows 10 Anniversary Update (Redstone 1) but it seems some consumers are facing a “freezing” issue with their PCs as a result of installing the update (spotted by our friends at Neowin). Here’s what Microsoft is saying:

Microsoft has received a small number of reports of Windows 10 freezing after installing the Anniversary Update on systems with the operating system stored on a solid-state drive (SSD) and apps and data stored on a separate drive.  This issue does not occur when starting Windows 10 in Safe Mode.

Microsoft is currently investigating this problem and is offering two solutions to help those who are affected. The company asks for consumers to be patient while the issue is resolved. In the meantime, check out the two options below. Let us know in the comments below if you were affected.

Method 1: Using the Recovery Console

  1. Restart your PC. When you get to the sign-in screen, hold the Shift key down while you select Power > Restart.
  2. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced Options > Go back to the previous build.  If you don’t see this option, try Method 2.

Method 2: Using the Settings app from Safe Mode

  1. Restart your PC. When you get to the sign-in screen, hold the Shift key down while you select Power > Restart.
  2. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
  3. After your PC restarts, you’ll see a list of options. Select 4 or F4 to start your PC in Safe Mode.
  4. Open the Settings app.
  5. Select Update & security and then the Recovery tab.
  6. Under “Go back to an earlier build”, click the Get started button and follow the instructions.
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