Microsoft is investigating DNS issue impacting Microsoft Teams, Azure, and Xbox Live

2 min. read

Published on April 1, 2021

published on April 1, 2021

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If you’re having issues accessing Microsoft 365 services right now, you’re not alone. The software giant has acknowledged that several Microsoft services including Microsoft Teams, Azure, Dynamics, and Xbox Live may be inaccessible for some users due to a DNS issue, and the company is currently working to mitigate impact.

We're investigating a potential DNS issue and are evaluating our mitigation options.

— Microsoft 365 Status (@MSFT365Status) April 1, 2021

Microsoft will provide live updates about these intermittent issues on the Microsoft 365 Status Twitter account, the Microsoft 365 Health Status page, and the Azure Status website. If you’re an Xbox gamer, you can also get live updates on the Xbox Status site. As of this writing, the Xbox team has acknowledged various issues affecting Xbox Live sign-in, multiplayer gaming, Cloud Gaming, and Store and subscriptions.

In the latest update posted on Twitter a couple of minutes ago, the company said that it has “rerouted traffic to our resilient DNS capabilities and are seeing improvement in service availability. We are continuing to investigate the cause of the DNS issue.” The company plans to publish another update in an hour or earlier as events warrant.

Update 5PM PT: Microsoft says that the issue should now be resolved. “We have confirmed that the underlying DNS outage has been mitigated. Currently we’re validating the recovery of the downstream Microsoft 365 services,” the company said on Twitter.

Radu Tyrsina

Radu Tyrsina has been a Windows fan ever since he got his first PC, a Pentium III (a monster at that time). For most of the kids of his age, the Internet was an amazing way to play and communicate with others, but he was deeply impressed by the flow of information and how easily you can find anything on the web. Prior to founding Windows Report, this particular curiosity about digital content enabled him to grow a number of sites that helped hundreds of millions reach faster the answer they're looking for.