Microsoft is planning to replace an unspecified number of Xbox 360 consoles with a newer model, 250GB Xbox 360 S, when an earlier firmware update bricked a handful of users’ Xbox 360 from playing games.
As cNet reports, Microsoft will be replacing a few Xbox 360 units with a newer Xbox 360 model when a firmware update “prevented very small number of Xbox 360 owners from playing retail game discs.”
“Following a recent update to our system software, we have become aware of an issue that is preventing a very small number of Xbox 360 owners from playing retail game discs. This issue manifests itself as a unique ‘disc unreadable’ or ‘disc unsupported’ error on the screen and is unrelated to our recent public beta. We are also able to detect this issue over Xbox Live and are proactively reaching out to customers that may be impacted to replace their console. Any Xbox 360 owners receiving this error are encouraged to contact us so we can verify if the console has been impacted,” said a Microsoft representative.
Microsoft did not disclose exactly what update caused this fiasco, but all we know is that it was an earlier firmware update that was released to all Xbox users.
If you are one of the few users that are facing this issue, Microsoft is requiring that you “start a repair request” and verify key information, including your console serial number, to ensure the respective device is one impacted by the update. After the verification, you will have to send your Xbox 360 console back to Microsoft in order to receive the new 250GB Xbox 360 S. Microsoft will also offer a free 12-month subscription to Xbox Live as an added bonus.