Microsoft CEO Satya Nadella recently spoke to the audience at the Gartner Symposium/ITxp about the value of trust in technology, according to the Wall Street Journal. Speaking via satellite, Nadella explained Microsoft's position, with Microsoft Cloud services, including Azure and Office 365, and the questions that can arise when people put their trust solely in technology:
“Success early on in life is dangerous. A successful young company is at risk of developing a culture that will fight new capabilities. When you are middle-aged, you get comfortable with complex relationships. That includes building a culture around the idea of being a 'learn it all' and not a ‘know it all.' The key to the growth of the company’s Azure cloud platform is that customers trust Microsoft.
Anyone who is building on Azure is building because they know and can count on us in doing the best job of creating the best platform for them as well as the best economic opportunity. That’s how we’ve been able to build up our previous businesses. Our competitive advantage is that maturity to deal with relationships, so that trust is what we engender.
With any technology, whether it is AI or whether it’s the cloud…the currency going forward is how does one build trust in technology so that people and organizations are comfortable using more technology. I think that one of the pressing issues of our times.”
Nadella was fielding questions from Gartner Inc. analysts Helen Huntley and Chris Howard, explaining Microsoft's current position on cloud services and AI, with Microsoft's recent announcements of the Defense Information Systems Agency Level 5 versions of Azure and Office 365 and two new Azure data centers that are being built solely for the US government.