Microsoft has announced that Dynamics CRM 2016 will be available to online customers in Spring 2016. The new release will bring a number of changes, including new field service capabilities and portal solutions for Microsoft customers.
Most of the changes to Dynamics CRM 2016 are the result of the integration of two new acquisitions by Microsoft, FieldOne and Adxstudio, which will allow Microsoft customers to take advantage of leading field service and portal solutions for community engagement.
Jujhar Singh, general manager of Microsoft Dynamics CRM writes:
“We are also taking this opportunity to further extend our service capabilities with the introduction of project service. Together, our field and project service solutions take the definition of service to a new level in the industry. With our full range of service solutions for self-service, agent-assisted service and onsite service, we are helping our customers transform customer service.”
Here is a short overview video of how Microsoft Dynamics CRM Spring 2016 Wave can help companies.
Dynamics CRM 2016 will allow companies to use their own internal resources to perform customer service, as well as use the resources of third-party resources. IoT Azure technology offers a new option for Microsoft customers to analyze device data, detect issues, and identify solutions for maintenance, repairs, or other issues in real-time.
Singh also reported the launch of the Microsoft Dynamics CRM Roadmap website:
“I am also pleased to announce the launch of a new CRM Roadmap site powered by Dynamics CRM Online 2016 and our new portal capabilities. This publically [publicly] accessible site will enable a real time view into our available and planned product capabilities.”
For more information about Microsoft’s Dynamics CRM Spring 2016 Wave, visit the Microsoft Dynamics CRM Roadmap.Further reading: Azure, Dynamics CRM 2016, FieldOne, Internet of Things (IoT), Microsoft