Indian Railways to use Microsoft Kaizala to connect its three million employees

Abhishek Baxi

Microsoft Kaizala

India’s national railway system – Indian Railways – is the fourth largest railway network in the world by size and is one of the world’s largest employers.

Indian Railways will now use Microsoft Kaizala to connect its employees across the country for healthcare services. The Kaizala group, managed by doctors from South Central Railways will be complemented with focused groups of doctors, paramedical staff, and nurses. These doctors will be able to view the medical history of an employee, pull out case sheets, and aid in taking timely decisions.

The app will enable serving and retired railway employees to avail healthcare services of 125 railway and 133 private recognized hospitals.

Once registered, the employees will be able to search on Microsoft Kaizala, nearest hospitals and doctors, list of empaneled diagnostic centers and health units. They’d be able to book doctor appointments, share diagnostic lab reports directly with their doctors, and save digital records in ‘Me Chat’ of Microsoft Kaizala.

It will also enable Indian Railways to communicate directly with their employees including achievement bulletins, educative bulletins, and informative bulletins to spread awareness around CPR, general first aid, immunization and vaccination, including others.

As one of the largest employers in India, we are committed towards providing rich experience to our employees. Ensuring quality medical care facilities for our employees is one of key focus areas, integrating it with Microsoft Kaizala will help us take this vision with ease to all our employees, including those situated in remote locations in India.

– Vinod Kumar Yadav, Chairman – Railway Board, Indian Railways

In December last year, Microsoft India announced that Kaizala was powering over 1000 organizations in India across government and business institutions. Business organizations using this product represent a cross-section of industry sectors, from BFSI to manufacturing to retail, and include YES Bank, UPL, Alembic, Shopper’s Stop, and Eureka Forbes.

A ‘made for India’ product, Kaizala aims to enhance workplace productivity by bringing mobile-only workers into a digitally integrated modern workplace. A Microsoft Garage project, Kaizala was introduced in 2016 and debuted as a new – Microsoft Kaizala – in the following year. Microsoft Kaizala is now commercially available across 28 markets in Asia, Middle East, Africa, and South America.