We reported yesterday on Microsoft’s announced voluntary recall of the AC power cord on specific Surface Pro, Surface Pro 2, and Surface Pro 3 units. Today, Microsoft published the process for getting your replacement.
Today, in consultation with safety regulators, we announced a voluntary replacement program for all Surface Pro AC power cords sold before March 15, 2015, in the U.S. and Canada and before July 15, 2015, in other markets where Surface is sold. If the cord is wound too tightly, twisted or pinched over an extended period of time there is a potential risk for the AC cord– the cord that connects the power supply unit to the electrical socket – to overheat.
While there are no reports of serious injury, a small number of our customers have reported this issue and we are taking action to address by making free replacement cords available to all eligible customers. The safety of our customers is our top priority.
Go to www.surface.com/powercord and see if your machine qualifies for a replacement and to get the process started. Note that in the U.S. and Canada, units sold prior to March 15, 2015 qualify. Otherwise, units sold before July 15, 2015. While you await your replacement, make sure not to pinch, twist, or wind your cord too tightly.
Contact the Surface Support team with questions, and check out the Power Cord Care section of Microsoft’s support site for more info. Good luck on making sure your Surface Pro doesn’t melt down under the stress of all that productivity.