Microsoft, along with 343 Industries, have been working around the clock to address the numerous bugs that plagued Halo The Master Chief Collection for Xbox One. This highly anticipated game faced issues with multiplayer matchmaking and other bugs that impacted the performance of the game.
The head honcho at 343 Industries, Bonnie Ross, has issued a statement today, formally apologizing for the issues and thanking those of you who stood by and installed all the patches that were released since the game's debut.
"I promised the Halo and Xbox community that addressing the matchmaking issues and other bugs impacting players’ experience with Halo: The Master Chief Collection was our #1 priority. We’ve been working around the clock deploying weekly content updates and numerous server-side adjustments that have shown good results and we’re encouraged by the feedback we’re hearing from you," Ross explains.
Ross also stated that this was a "humbling experience" and highlighted how the studio needed to perform better for Xbox fans across the globe. "We are so grateful to our fans who have stood by our side and we appreciate all of your patience as we worked through these issues. As a token of our appreciation and to thank fans for the continued support and understanding, we will be offering the following items, for free, to anyone who has played Halo: The Master Chief Collection online since launch (11.11.14) through today (12.19.14)," Ross adds. The freebies include:
- 1 Month of Xbox Live Gold
- Exclusive In-Game Nameplate
- Exclusive In-Game Avatar
- Free Halo 3: ODST Campaign coming soon
- Free “Relic” Halo 2: Anniversary Multiplayer Map coming soon
"The satisfaction and joy of our fans is absolutely critical to everyone at 343 Industries and we regret the issues and the frustration you have endured. We are truly sorry and thank you for your continued patience and support of the Halo franchise." - Bonnie Ross, 343 Industries.