After FTC complaints, Microsoft updates its warranty policy
Microsoft, Sony, Nintendo, and a few other companies were facing fire from the FTC for the phrasing and policies set forth in their product warranties. Since they were all given warnings and told to adjust warranties within 30 days to avoid future legal action, Microsoft has accordingly broken their silence on the issue.
In a statement seen on GamesIndustry.Biz, Microsoft explains that they will be updating policies to explain that third-party repairs will no longer void warranties. See the statement in full below.
“We are updating our warranties to clarify that having your device repaired by a third party, opening your console, or breaking the seal will not void the warranty. We are also further clarifying that the warranty does not apply to damage caused by users, third-party parts, or repair by third parties.”
The FTC had originally had issues with the phrasing of Microsoft’s Xbox warranty on this website where it stated: “Microsoft is not responsible and this warranty does not apply if your Xbox One or Accessory is (f) repaired by anyone other than Microsoft.” The company hasn’t yet updated this website just yet, but we’re assuming it may be updated soon.Further reading: FTC, Microsoft, Warranty